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Terms and Conditions
This is just a few provisos dealing with everything from
The Call out charge to Pest Control.
Don't worry, we are looking to give you an efficient and quick repair so your machine is back up and running in no time.
So we can make that happen, we request a few terms be adhered.
Standard Call out charge is £70
(Price as of 01/01/2024)
This is variable dependent on
location, appliance and work required.
(location calculated at 20 miles from iv306)
(Multiple appliances are charged at Standard rate extra per appliance)
For Appliances not repairable see B.E.R
Your Call Out includes
Diagnosis of the appliance
and a return visit to fit parts requested
(does not include parts cost, return may include surcharge for large / extensive repairs eg "tub and drum")
Payment methods
Preferred payment methods are
Cash, Card and Baccs Transfer
(please note that all invoices must be paid within 7 days of issue unless agreed otherwise, failure to pay will result in invoices being handed to a dept collection agency)
Call out Charge
The Call out
Due to the fuel, and time required to attend a job. We do not offer a "free estimates" service, full terms and conditions regarding appliances that are not economically repairable (B.E.R) can be found below. Appliances that are found to have no fault ie "user error" will be charged at full call out rate.
An Engineer takes years to learn how to do a job in minutes.
The Call Out
Damages
In the event you (the customer) do not have the appliance out and in a position easily accessible for repair by the engineer, the engineer will attempt to remove/manoeuvre the appliance from its resting spot but only if required to do so. If the Engineer is unable to safely isolate electrical or water supply on unit, they hold the right to cancel the repair and/or return when issue resolved
This may require the customer to contact an Electrician, Joiner or Plumber.
Engineers are not require to remain on site until rectified
Should the engineer be required to move the appliance, all care and appropriate apparatus will be used. In the event of damages, an assessment will be made as to the cause and if the event could have been avoided. The engineer does not accept liability for damages out with their control including but not limited too
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Debris under the unit
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Previously damaged flooring
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Installation inappropriate for the appliance (eg integrated dishwasher on un-level/un-secured wood)
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Tiling cracked due to faults in tile when moving (eg large fridge freezer)
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Wooden cabinets splintering due to removal of wood screws post installation
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Water pipes that rupture when removing inlet source due to age/poor quality (ie plastic)
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Machines on raised platforms must be lowered prior to engineer visit
The Engineer will examine to the best of his/her ability the appliance and setting before manoeuvring, they may wish at this moment to take photos of the appliance and setting and if they discover any faults may request a digital waver be signed.
Wavers available on this website below.
Attendance
Once an appointment date has been set customers please be aware that they are required to be available from 9 am to 5 pm on chosen date, the engineer assigned may choose to give an arrival "window" prior to the visit but is not required to do so.
Should customer not be available and gives relevant notice a new appointment will be scheduled as soon as possible. In the event the engineer visits and no customer is on site, the job will be cancelled and a new appointment will be made once the customer has been in contact. Please note we reserved the right to charge for this missed appointment and/or take a deposit for future appointments.
Should the customer wish to grant entry to the property to the engineer when they are not in attendance, the customer maybe asked to sign a digital waver acknowledging that they have requested this and loss of items will not be the responsibility of the business (unless proven otherwise)
Please note that machinery can be dangerous even when disconnected, make sure that only the engineer is in the vicinity of the Appliance during the repair. The engineers vision and focus is the appliance, customers are reminded that Children and Animals are their responsibility and engineers are not liable for injury caused to them during repair
The engineers work area must be clear of obstruction, while an engineer may move items in order to get to an area they require, excessive mess will no be tolerated. The engineer may take photos as evidence of unsafe or obstructed work areas and as such the call out will be cancelled, full call out rates still apply.
While the engineer is in attendance smoking is prohibited in the work area. Smoking in the same room as the engineer is a violation of their work environment and this will result the job being cancelled and customers being charged for the call out.
This is our work area until complete and we reserve the right to a healthy environment
Wavers available on this website below.
Parts Purchase
Damages
Attendance
Parts Purchase
Out of warranty (OOW) contracts may require parts in order to be repaired. Should the item/items price over £50 the engineer will request the customer pay a parts deposit or sign a waver acknowledging that they will be required to purchase the part from the engineer, no matter the out come of the repair. Upon signing the agreement customer understands that they will be required to purchase the part even if they cancel the job for repair. The engineer may at this point wave the labor charge but the part will still be charged at retail price.
Parts Guarantee
We source parts from trusted providers and guarantee all parts will be fit correctly. The parts are under a limited time guarantee given by the provider. As such often parts are only covered for up to 3 months (this can be confirmed on an individual bases with the provider) Were possible we will give customers the option of Original or Alternative Manufacturer parts, please note that these are often different prices and thus may vary in quality. We may give our opinion at this time but cannot guarantee parts beyond manufacturer guideline. Please note we will not fit second hand parts or parts sourced from an untrusted provider.
Wavers available on this website below.
B.E.R
B.E.R
O.O.W contracts can often be considered beyond economic repair (B.E.R) if this is determined within Ten minutes of the visit, the customer will only be charged £40 (prices from Jan 01/01/2024) labor for the visit (excluding calls outwith standard service area 25 miles). Over this time/distance will charged at full rate.
Refrigeration
Unfortunately modern R600a gas Refrigeration systems are not as economical to repair as their predecessors and as such we no longer offer "regas" services. In order to avoid charges please consider the age of the unit (over 8 years) the temperature of the compressor at the back (this should be warm not hot) and if visible, any ice patterns that form inside of the unit. Advice will be given when possible but call outs will still be charged accordingly to confirm faults
Partnership
Partnership
Should we be unable to respond to your repair quickly, we may pass your details to our partner companie in order to make sure you get a quality repair quickly.
Blaire Care Appliance Repair
Pest Control
Pest Control
Due to health and safety. any situation involving vermin will be assessed by the attending Engineer. Should they feel that excessive damage has been caused to the appliance or have found excessive faecal matter, any further repairs will be cancelled. Above charges still apply, we hold the right to refuse return visit .
Wavers
Wavers
Even though a customer has accepted the Terms and Conditions on our contact form, sometimes an Engineer will request waver to be filled out. This is so they are able to give more detail on the issue before them.
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